Service Level Agreement

With over 55 years of experience, reliable suppliers and A-brand products, Heuvelman delivers high-quality installations. We provide three months of after-care, ensuring your systems can be used with complete confidence from day one. If any issue arises, our team is ready to assist you straight away.

Heuvelman offers several levels of service, allowing you to select the package that best suits your organisation.

Preventive Maintenance

Regular maintenance reduces malfunctions and extends the lifespan of your equipment, by maintaining filters, cooling systems and moving components.

Corrective Maintenance

In addition to telephone and remote support, Heuvelman deploys certified technicians to trace and resolve faults on-site. If a repair is required, we handle the entire process, including manufacturer warranty claims. Even after the warranty period, our strong partnerships with suppliers ensure swift turnaround times and minimal disruption.