Service Level Agreement

Maintenance Agreement

Thanks to our asset database, you’ll always know exactly which equipment is installed at which location. Periodic maintenance ensures optimal performance and minimises risk.
In case a device fail; our service desk and technicians are ready to provide immediate assistance. For mission-critical equipment, we keep replacement units in stock, allowing you to continue your work without delay.

Reporting & Advice

Each year you’ll receive a comprehensive report detailing the maintenance results.
It highlights potential risks and includes advice on expected maintenance costs and possible improvements. Heuvelman values transparency and collaboration; we look beyond figures and KPIs to also assess customer satisfaction. That’s why we schedule personal consultations to review whether our service meets your expectations and discuss how we can optimise it further.